Questions, trouble signing in, or help with your records — a real person reads every message.
Email admin@bapl.com and we’ll reply within 2 business days. Including your device and OS version helps us help you faster.
Check that you’re using the same email you signed up with, and that you have a working internet connection. If you’ve forgotten your password, use “I already have an account” → reset. Still stuck? Email us and we’ll help you back in.
Uploads need an internet connection. Confirm the correct family profile is selected before uploading, then try again. If a file still won’t save, email us with the file type and your device details.
Open the document or a medical summary and choose Share. HealthDoc creates a secure link you can password-protect, set to expire, and revoke at any time. The person you send it to doesn’t need a HealthDoc account to view it.
Subscriptions are managed through your app store account. On Android, open the Google Play Store → Payments & subscriptions; on iOS, open Settings → your name → Subscriptions. Changes there take effect at the end of the current billing period.
Open Settings → Delete account in the app and confirm. This permanently removes your profiles, documents, and account data. If you’d like us to action it for you, email admin@bapl.com.
Your records are encrypted, never sold, never used for advertising, and never used to train AI without your explicit consent. Full details are in our Privacy Policy.